Frequently Asked Questions (FAQ)
Frequently Asked Questions
Below you will find answers to the most common questions. If you cannot find the answer to your question, our team remains available at contact@luvigen.com.
Orders and Payments
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, as well as other secure payment methods available at checkout.
Is my order secure?
Yes. All transactions are protected by SSL encryption in accordance with security standards. Your banking information is never stored on our servers.
Can I modify or cancel my order?
Orders are processed quickly. You may request a modification or cancellation within 24 hours of your purchase. After this period, the order may already be in preparation or shipment. Please contact us as soon as possible.
I did not receive my confirmation email — what should I do?
First, please check your spam or junk folder. If you still cannot find it, contact our support team with your name and email so we can verify your order.
Shipping and Delivery
What are the delivery times?
Orders are generally prepared within 1 to 3 business days. Delivery times are then:
France: 2 to 5 business days
Europe: 3 to 7 business days
International: 5 to 12 business days
Delivery times may vary depending on the carrier and the period.
Do you offer international shipping?
Yes, we ship to many countries. Exact shipping costs and delivery times are automatically calculated at checkout.
How can I track my order?
Once your order is shipped, you will receive an email containing your tracking number and a link to track your package in real time.
My package shows as delivered but I have not received it
We recommend checking with household members or your local pickup point. If the issue persists, please contact us within 48 hours so we can open an investigation with the carrier.
Returns and Exchanges
What is your return policy?
You have 30 days after delivery to request a return. The item must be unused, in perfect condition, and in its original packaging.
For hygiene reasons, opened cosmetic products cannot be returned.
Are return shipping costs my responsibility?
Yes, return shipping costs are the responsibility of the customer unless the product is defective or an error occurred on our side.
How do I start a return?
Contact us at contact@luvigen.com and include your order number. We will send you the return instructions.
How long does it take to receive my refund?
Once your return is received and inspected, the refund will be issued to your original payment method within 5 to 10 business days.
Do you offer exchanges?
Yes. The fastest way is to return the item and place a new order. Our support team can assist you with the process.
Products
Who is the Luvigen serum for?
The serum is designed for men who want to improve the appearance of thinning areas on the scalp or beard.
How long does it take to see results?
Results vary from person to person and depend on consistent use. Daily use over several weeks is generally recommended to observe visible improvements.
Is the serum greasy?
No. The formula is designed to be lightweight, fast-absorbing, and non-greasy so it fits easily into your daily routine.
Can I use it on both beard and hair?
Yes, the roll-on was designed for precise application on both the scalp and beard.
Is the product suitable for sensitive skin?
The formula is suitable for most skin types. If you have sensitive skin, we recommend performing a patch test before use.
Stock and Promotions
Are the products in stock?
Availability is displayed in real time on each product page. If an item is out of stock, you can sign up to be notified when it is restocked.
Do you offer promotions or discounts?
Yes, we regularly offer exclusive deals. Subscribe to our newsletter to stay informed.
Contact and Support
How can I contact you?
You can email us at contact@luvigen.com or use our contact form. Our team typically responds within 24 to 48 business hours.
Do you have customer support?
Yes. Our customer support team is available to assist you before, during, and after your purchase to ensure the best possible experience.